The Building and Construction Authority of Singapore Universal Design Mark identifies and distinguishes developments that have gone beyond meeting the minimum requirements for incorporating user-friendly features in their development. I took charge of Jurong Westgate Mall's Universal Design and we were awarded the Platinum Award - which was the highest honor.
Jurong Westgate Mall is a large commercial shopping center located in a busy heartland. The mall was primed to be frequent by people of all ages. We used a family of 6 to plan for a user journey through the mall. The family consists of Dad and Mom, 2 kids, a baby and grandma.
Mobile applications were designed for internal usage to make sure that the development is well maintained. Any observations and complaints were logged and workers on duty notified immediately, so that they can be taken care of as soon as possible by any personnels available.